Privacy Policy

Fields highlighted like [this] are details only the owner can supply. They must be completed before launch.

1. Who is responsible

For your own account data (the groomer), [legal name], [address], the Netherlands, is the controller. Contact: [privacy email].

For the data about your clients and their pets that you store in SnipRate, you are the controller and we are your processor. See the Data Processing Agreement.

2. What we process

Data	Purpose	Legal basis
Account: email address, login details	Create and secure your account	Contract
Business profile and rates	Run the calculator and quotes	Contract
Purchase and licence status (via Stripe; billing address, VAT ID)	Take payment, invoice, meet tax obligations	Contract, legal obligation
Client and pet data you enter: names, contact details, notes, vaccination data, photos, appointments, quotes	Provide the service to you	Processed on your instructions
Online booking requests from your clients	Deliver the booking to you	Processed on your instructions
Emails sent through the service (booking notices, reminders)	Deliver messages you set up	Contract
Basic technical data (device, browser, logs)	Security and fault finding	Legitimate interest

3. Where data is stored and who helps us

Data is stored in a cloud database and file storage hosted at [hosting region, e.g. EU]. We use these service providers:

• Stripe, for payments.
• An email delivery provider [name], for transactional email.
• Our hosting and database provider [name].
• An AI model provider [name], used for the support assistant. Do not put client personal data in support questions.

We do not sell personal data. If a provider processes data outside the EEA, this is covered by appropriate safeguards such as standard contractual clauses.

4. Retention

• Account and client data: kept while your account exists. When you delete your account, we delete your data within [30] days, except what we must keep by law.
• Payment and invoice records: kept for the statutory period (generally 7 years in the Netherlands).
• Photos: kept while your account exists; limits per account may apply.

5. Cookies and local storage

SnipRate uses local storage and similar technology that is needed to keep you logged in, remember your language and run the app offline. We do not use advertising cookies. [Add analytics tools here if any are used.]

6. Your rights

You can ask us for access, correction, deletion, restriction, portability, and you can object to processing. Email [privacy email]. We reply within one month. If your question concerns a groomer's client data, we will pass it to that groomer, who is responsible for it. You may also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Security

Data is sent over encrypted connections and access is limited to the account owner through access rules in the database. No system is perfectly secure. We will report a data breach as required by law.

8. For groomers: your own duties

Because you store client data, you should tell your clients you do so, for example in your own privacy notice, and only keep what you need. The online booking page shows your clients a short notice you can extend.

9. Changes

We may update this policy. The date above shows the latest version.