Terms of Service

Fields highlighted like [this] are details only the owner can supply. They must be completed before launch.

1. Who we are

SnipRate is operated by [legal name / trade name], Chamber of Commerce (KvK) number [KvK number], VAT number [BTW-id], [address], the Netherlands. Contact: [support email].

2. The service and your account

• You need an account to use SnipRate. Keep your login details safe and tell us if you suspect misuse.
• SnipRate is free to try with limited features (for example a limited quote history and a watermark on quotes). Paid features are unlocked by purchasing a licence.
• You are responsible for the prices, quotes and client communications you create with SnipRate. Calculator results are based on the rates you enter and are not a guarantee of profit.

3. Lifetime licence and extra agendas

• The licence is a one-time purchase. There are no recurring fees. "Lifetime" means the lifetime of the SnipRate product: as long as we offer and operate it.
• One licence covers one business account with one agenda (the owner). Extra agendas for employees can be bought once each, up to a maximum of 5 agendas in total (owner plus 4).
• Launch ("founders") prices apply to the first 200 paid licences. After that the regular prices apply. The price shown at checkout before you pay is the price you pay.
• All prices on our site are shown excluding VAT. VAT is added at checkout where applicable and shown before you pay.
• The licence is personal to your business and may not be resold or shared outside your business.

4. Payment

Payments are processed by Stripe. Available payment methods (such as iDEAL and cards) are shown at checkout. We do not store your card details.

5. Right of withdrawal and refunds

SnipRate is a digital product that is available immediately. Before paying, you are asked to confirm that you want immediate access and that you therefore lose your 14-day right of withdrawal once access has started. SnipRate can be tried for free before buying.

Because of this, we do not offer refunds after purchase, except where the law requires it or where the service does not work as described and we cannot fix it.

6. School and test codes

Grooming schools may provide access codes. Access through a code is limited to the period and number of seats agreed with the school, and expires automatically. When it expires you can continue with a paid licence. Quotes created through a school code may carry a school footer.

7. Support

Support is provided by an automated AI assistant in multiple languages, so answers may occasionally be incomplete or wrong. We do not offer onboarding or data import services.

8. Your data

You keep ownership of the data you enter, including your client data. How we handle personal data is described in the Privacy Policy and, for the client data you store in SnipRate, the Data Processing Agreement.

9. Acceptable use

• Do not misuse the service, attempt to break it, or access other users' data.
• Do not upload unlawful content. Photos should only be of pets and your own work.
• We may suspend an account that breaks these terms or abuses the service.

10. Availability and changes

We aim to keep SnipRate available but do not promise uninterrupted service. We may change or improve features. If we ever discontinue the product, we will give reasonable notice and a way to export your data.

11. Liability

Our liability is limited to the amount you paid for your licence, except where the law does not allow this limit (for example intent or gross negligence). We are not liable for lost income, lost clients or indirect damage. Nothing here limits your statutory consumer rights.

12. Governing law

Dutch law applies. Disputes go to the competent court in [district], unless mandatory consumer law gives you another court.

13. Changes to these terms

We may update these terms. The date above shows the latest version. Material changes will be announced in the app or by email.